WORLDWIDE FREE SHIPPING ON PURCHASES OVER 159€*

FAQ


· RETURN POLICY

If the customer finds any problem within 48 hours of receiving the purchase, he can return the product at his own expense, and pay the return shipping costs to our headquarters in Spain.

This return must be informed by writing to customers@luxandciapets.com so that we can evaluate it and accept it. Under no circumstances will we accept returns of personalized or used products that are not in their original packaging with all the labels and packaging.

Please note that LUX&CIA PETS is not responsible for lost packages during returns, it is recommended to hire a shipping service with tracking.

· SHIPPING

We send to everyone!

For Spain:

Shipping costs are totally free when they exceed 59.00 euros in the store. Below that, we will charge 3.99 euros. Delivery will take about 2-3 working days.

For Europe:

The shipping costs are completely free when they exceed 159.00 euros in the store. Below that, 14.99 euros will be charged. Delivery will take around 2-5 working days depending on the destination.

For other countries:

Shipping costs are completely free when they exceed 159.00 euros in the store. Below that amount, you will be charged 19.99 euros. Delivery will take around 2-5 working days depending on the destination.

International deliveries are sent by DHL, DPD or POSTNL. LUX&CIA PETS is not responsible for any customs, duties, taxes or fees that may be incurred during delivery, however this is an incredibly rare occurrence. We cannot guarantee the date of arrival, but it is normally 2 to 5 working days.

· SIZES

LUX&CIA PETS informs about the sizes in all its articles, anyway it is convenient that if you have doubts about which size to choose, you can contact us through info@luxandciapets.com

· COPYRIGHT

LUX&CIA PETS and all its content is property of LUXCIA DESIGN S.L. This includes all documents, images, fonts, design, music, software, codes and formatting scripts.

The material published on this website is protected by copyright.

Any reproduction, modification, transmission, publication or redistribution to third parties for commercial purposes is strictly prohibited without the explicit written consent of LUXCIA DESIGN S.L.

It is forbidden to use any content or trademarks displayed on the website for any other purpose than the one mentioned above.